Product and Material Information
What materials are used in Vivistry bags?
Vivistry bags are made using sustainable, cotton-based fabrics like canvas and jacquard, combined with high-quality vegan leather. All materials are sourced responsibly from within India.
Are your bags made of real leather?
No. All Vivistry bags are 100% vegan and cruelty-free. We use vegan leather that offers a luxe look without harming animals.
Are the straps adjustable?
Most of our bags come with adjustable straps for convenience. Please refer to the product description for specific strap details.
Do the bags have compartments and pockets?
Yes, all Vivistry bags are designed to be both stylish and functional. You'll find detailed information about compartments and internal organization on the product pages.
Are Vivistry bags handmade?
Yes. Each Vivistry bag is handcrafted by skilled Indian artisans. Due to the handmade nature, slight variations or quirks may appear—these are not defects, but a reminder that your bag is truly one
of a kind.
How should I care for my Vivistry bag?
– For canvas and jacquard: Spot clean gently with a damp cloth.
– For vegan leather: Wipe with a soft, dry or lightly oiled cotton cloth.
– For beaded and crochet bags: Keep them stuffed when not in use to maintain shape and store in a dust or cloth bag to protect the delicate work.
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Which courier partners do you use?
We ship through reliable and trusted courier partners to ensure safe and timely delivery of your orders.
How long does delivery take?
Delivery usually takes 2–6 working days, depending on your location.
How can I track my order?
You will receive a tracking link on email once your order has been dispatched. You can use it to monitor your delivery in real time.
Do you ship internationally?
Currently, we only ship within India. However, for international orders you can reach out via any channels listed on our 'Contact Us' page.
Returns and Exchange
What is your return policy?
We accept return requests within 5 days of delivery. The product must be unused, with all tags intact. However you must read the detailed return policy on our policy page 'Exchange & Return Policy'
How do I place a return or exchange request?
Email us at info@vivistry.com with the subject line:
Return/Exchange Request – [Your Order ID]
Please include:
– Clear images showing the defect (if applicable)
– Reason for return or exchange
Are all products eligible for return?
– Beaded and embroidered bags: Eligible for exchange only in case of damaged product received with in 2 days of receiving the product.
What are the conditions for return eligibility?
– Product must be unused and in original condition
– Tags must be attached and packaging within courier bag should be intact
Is reverse pickup available?
Yes, we offer reverse pickup in most serviceable pin codes. If not available in your area, you may need to self-ship the item.
Payment and Offers
What payment methods do you accept?
We accept all major payment options including credit/debit cards, UPI, net banking, and digital wallets.
Is Cash on Delivery (COD) available?
Yes, COD is available for all orders.
Are there any extra charges for COD?
No, there is no extra fee for Cash on Delivery orders.
Can I apply more than one offer at a time?
Some promo codes can be applied together but not all. Term and Conditions will be declared with every offer/promo code.
Do you offer discounts or promo codes?
Yes! Keep an eye on our website or follow us on Instagram for exclusive offers and discount codes.
Order Cancellation
Can I cancel my order?
Orders can only be cancelled before they are shipped. Please email us at info@vivistry.com with your Order ID as soon as possible.
Will I get refund If I cancel my order?
Yes. On cancellation of order, Vivistry will refund the full amount in 7 working days.
Contact and Support
How do I contact Vivistry?
Reach out to us via any channel mentioned on 'Contact Us' page and we respond within 1-2 business days.
Do you offer support for bulk or corporate gifting?
Yes! Please contact us via any channel listed on 'Contact Us' page with your requirements and we’ll curate something special for you.
